Frequently asked questions

Account
Payment
Returns
Others

General

1What is BrickPie?

BrickPie transforms your favorite photos into custom brick mosaic art kits that you assemble yourself. Upload a photo, and we'll convert it into a personalized brick-by-brick masterpiece.

2What's included in the box?

Each BrickPie kit includes:

  • Custom bricks
  • Baseplates
  • Digital building instructions
  • QR code access
  • Protective packaging

Optional accessories such as frames may be available separately.

3What type of photos work best?

For the best results:

  • Closed-up portrait of a single person
  • Use clear, high-resolution photos
  • Ensure faces are well-lit
  • Avoid blurry or dark images

Portraits, family photos, couples, pets, and special moments work especially well.

4Can I preview my design before ordering?

Yes. You can preview your mosaic artwork before confirming your purchase.

Questions about Payment

1What payment methods do you accept?

We accept major payment methods including:

  • PayPal 
  • Visa
  • Mastercard
  • American Express
2Is my payment information secure?

Yes. All payments are processed through secure third-party payment providers. BrickPie does not store your full credit card details.

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4What currency will I be charged in?

The currency displayed during checkout will be the currency charged to your payment method.

5Can I use discount codes or promotional vouchers?

Yes. Enter your voucher code during checkout before completing payment. Only one promotional code may be used per order unless otherwise stated.

Questions about Returns

1Can I return my BrickPie kit?

Because each BrickPie product is custom-made from your uploaded photo, we generally do not accept returns for change-of-mind purchases.

2What if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and arrange a replacement or appropriate resolution.

3What if I receive the wrong item?

Please contact us within 7 days of receiving your order. We will investigate and resolve the issue as quickly as possible.

4What if my package is lost during shipping?

If your tracking information shows an issue or your package has not arrived within the expected delivery timeframe, contact our support team for assistance.

Other questions

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